Privacy Policy – 2Kokos
Last updated: February 18, 2026

This Privacy Policy explains how 2Kokos, FACTUM Academy GmbH (“Site,” “we,” “us,” or “our”) collects, uses, and shares personal data when you visit our website www.2kokos.com, use our services, or make a purchase (together, the “Services”). “You” or “your” refers to users of the Services, including customers, website visitors, or other individuals whose data we collect.

Please read this policy carefully.

1. Changes to this Privacy Policy
We may update this policy at any time, for example, to reflect changes in our practices or for legal/regulatory reasons. The current version will be published on our website with the “Last Updated” date updated accordingly.

2. Personal Data We Collect
We collect data from the following sources:

a) Directly from you

• Contact information: name, email, phone number

• Order information: billing and shipping addresses, payment confirmation

• Account information: username, password, security questions

• Purchase information: items in cart, saved preferences

• Customer support information: messages, inquiries, feedback
  
  

b) Automatically collected data

• Device information, browser data, IP address, interactions with the website

• Cookies, pixels, and similar technologies to provide and improve Services
  
  

c) Information from third parties

• Payment providers, fulfillment partners, or other service providers assisting us in fulfilling contracts

• Online tracking technologies used with advertising or analytics partners
  
  

3. How We Use Your Personal Data
We use your data for:

• Providing our products and services, processing payments, shipping, returns, and account management

• Security, fraud prevention, and protection of our website and Services

• Communication and service improvement
  
  

4. Sharing of Personal Data
We share personal data only under the following circumstances:

• With providers or partners performing services on behalf of 2Kokos

• Within our corporate group, as necessary to provide the Services

• To comply with legal obligations or to enforce our rights

Note: We do not sell or share data for marketing purposes without your explicit consent.

5. Security and Storage
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Retention periods depend on the purpose of data processing (e.g., order fulfillment, legal retention requirements, dispute resolution).

6. Your Rights
Depending on your place of residence, you may have the following rights:

• Access your data

• Correct inaccurate data

• Delete your data

• Restrict processing

• Withdraw consent

• Object to certain data processing

• Data portability

For requests, please contact: team@2kokos.com

We will not discriminate against you for exercising any of these rights.

7. Third Parties & Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

8. International Transfers
Personal data may be processed outside your country, for example, by service providers. We ensure this occurs only through secure mechanisms (e.g., Standard Contractual Clauses), unless adequate data protection is legally recognized.

9. Complaints
If you have concerns about the processing of your data, contact us at team@2kokos.com. EU users may also contact their local data protection authority.

10. Data Controller
2Kokos, FACTUM Academy GmbH
Email: team@2kokos.com
Website: www.2kokos.com